Last Modified:
May 30th, 2025
We collect information from you when you engage our debt collection services, contact us for consultation, or visit our website.
When using our services, as appropriate, you may be asked to provide your: name, e-mail address, mailing address, phone number, business information, and case-specific details. For debt collection purposes, we may also collect debtor information including names, contact information, account details, and payment history. You may visit our website anonymously, though we collect certain technical information through cookies and analytics.
Any of the information we collect from you may be used in one of the following ways:
To provide debt collection services
(your information enables us to effectively pursue collection activities and manage your accounts)
To improve our services
(we continually strive to improve our collection processes based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your service requests and support needs)
To manage our business relationship
Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of providing debt collection services or as required by law.
To communicate with clients and debtors
We use contact information to provide case updates, collection notices, payment arrangements, and other communications related to our services.
To send periodic emails
The email address you provide may be used to send you information and updates pertaining to your cases, in addition to receiving occasional company news, updates, and related service information. Note: If at any time you would like to unsubscribe from receiving future promotional emails, we include detailed unsubscribe instructions at the bottom of each email.
We implement a variety of security measures to maintain the safety of your personal information when you provide information or access our services.
We use secure communication channels and encrypt sensitive data. All confidential information is stored securely and is only accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.
Given the sensitive nature of debt collection information, we maintain strict confidentiality protocols in compliance with federal and state debt collection laws.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future, and to support our use of Google Analytics and Google Ads for website improvement and marketing purposes.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still contact us by telephone or email.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our business or servicing you, so long as those parties agree to keep this information confidential.
We may share information with:
Payment processors for processing fees and paymentsMarketing platforms for authorized communications and advertisingGoogle Analytics and Google Ads for website analytics and marketing purposesMicrosoft SharePoint for secure document sharing and collaborationLegal and professional service providers as necessary for our business operations
We may also release your information when we believe release is appropriate to comply with the law, enforce our policies, or protect ours or others' rights, property, or safety. This includes compliance with debt collection laws and regulations.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Because we value your privacy, we have taken the necessary precautions to comply with applicable Texas privacy laws. We will not distribute your personal information to outside parties without your consent, except as outlined in this policy or as required by law.
As a Texas-based debt collection agency, we are subject to specific regulations under the Texas Finance Code and Fair Debt Collection Practices Act that may affect how we handle personal information.
We are in compliance with applicable age requirements. We do not provide services to anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old.
We retain personal information for at least one (1) year from the completion of collection activities, or as required by applicable debt collection laws and regulations. Information may be retained longer as necessary for ongoing business relationships and legal compliance.
Our services are limited to clients and accounts within the State of Texas. We do not provide international services or process data for clients outside the United States.
This online privacy policy applies only to information collected through our website and digital services and not to information collected offline or through other means.
By using our services, you consent to our privacy policy and our collection and use of information as described herein.
If we decide to change our privacy policy, we will post those changes on this page and update the modification date above.
If there are any questions regarding this privacy policy you may contact us using the information below.
Freight Collection Solutions, LLC
Via Mail:
134 S Star Ridge Circle
Spring, Texas 77382
Via Phone:
713-940-1886
Via Email:
IMPORTANT NOTICE:
This privacy policy is designed for a debt collection agency operating under federal and Texas state regulations. It should be reviewed by qualified legal counsel before implementation to ensure full compliance with applicable debt collection laws and privacy regulations.
© 2025 Freight Collection Solutions, LLC. All rights reserved.